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Terms & Conditions

Delivery & Returns Policy

This applies to mainland UK orders only excluding highlands, islands and Ireland.  Every effort will be made to dispatch your order next working day, however, due to unforeseen circumstances, it may not always be possible, i.e. courier vehicle breakdown or parcel misrouting.

We advise not booking any tradespeople until the items have arrived and have been checked.  We recommend all items are checked thoroughly upon arrival to ensure everything is accurate and present. We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied. This must be done before shipping on to a further destination. Additional packing materials may be required.

We cannot take responsibility for items which may have been lost in transit and we are not responsible for damages caused by customer elected couriers.

Standard delivery is normally made within 7 working days although in some circumstances, due to the bespoke nature of the product, the delivery may take up to 28 days. If delivery is delayed, the customer will be notified within 72 working hours of an order being placed by email.

If for any reason you decide your product ordered from is not suitable, please return the item within 14 days. The product must be returned in an unused state, including original unbroken packaging. For all goods returned, the buyer is responsible for the carriage costs and arrangements. For all goods returned there will be a minimum 25% restocking charge applied. If the goods are returned damaged, the cost of repair will also be deducted from the final refund. The original cost of carriage to the customer will not be refunded. 

Please note, if the product has been specifically manufactured for the customer or is a made to order bespoke product, refunds or returns will not be accepted.

Due to the manufacturing process, delivery dates may fluctuate by 1-3 days. However, the customer will be notified by either telephone or email well in advance. Faulty goods must be returned by the buyer for inspection. Upon investigation, if the product is found to be inherently faulty, the cost of return and the cost of the goods will be refunded in full within 5 working days. Due to the nature of the product, the customer must be at the delivery address to accept delivery.

Our products, including Lamp Posts and their components can be from multiple countries of origin whilst staying true to original Victorian designs and standards. We reserve the right to adjust and amend designs without prior warning. For more information, please contact us. 

Unfortunately, we cannot accept claims for goods which are damaged if upon signing for the goods you have not mentioned this. If goods are being collected by English Lamp Posts, it is the customer's responsibility to ensure the goods are adequately packaged.  If the damage is caused to the product during the return journey due to inadequate packaging, the cost of the repair will be deducted from any refund given. For palleted items, please ensure that you retain all packaging. Should you wish to return an item, it will need to be repackaged as best you can using the pallet supplied. In the event that packaging isn’t retained, you will be incurred the respective cost as quoted to us by the courier. This cost will be reduced from the refundable value of your item. Damages must be reported within 48 hours by email. 

To qualify for free delivery, the delivery address specified must be mainland UK (excluding Northern Ireland and the Isle Of Man). If an order is placed outside this region, we'll find the most effective method of delivery and the customer will be charged the very minimum possible. All delivery charges quoted will be based on UK delivery, even if the delivery address specified is outside of the UK. The customer will then be contacted and the additional charge will be provided to the customer.

For items that require a pallet to be delivered, the courier is obliged to deliver to the kerb only although, at the discretion of the driver, they may be able to maneuver it onto your property. Disposing of the pallet and any packaging is the customer's responsibility. 

Please note all orders made in the sale will be delivered in the following month due to increased demand. 

We recommend ensuring you are completely satisfied with the goods delivered before booking tradespeople for installation. 

If you would like additional information or have any questions, please feel free to contact our sales department on 01691 610952 or email Full terms and conditions are available upon request. Thank you.

Lamp Post Guarantee

The Lamp Post 10 year Guarantee refers to the structural integrity of the post itself, excluding lanterns. It does not include the paintwork and cosmetic finish. As with all metal outdoor items, regular maintenance such as a painting should be completed regularly to help preserve the post. Details of the maintenance schedule can be found on the website. The guarantee excludes damage caused by floods, storms, earthquakes, accidental damage and damage caused by improper installation. 

Christmas Delivery

We will endeavour to dispatch all goods ordered before our annual Christmas shut down on the 22nd December 2019.

For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after week commencing 17th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers, this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the influx of deliveries at this time of year. 

We may rely on a local works to supply or create certain items and this can at times cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this our customer service team will be in touch at the earliest opportunity to advise as to any delays or alternatives that are immediately available. 

All orders received after the 20th December will be processed after the 2nd January 2020 including those with Next Day Delivery.