Standard & Free Delivery

Standard delivery typically takes 7 working days, though
this may increase during peak periods like Christmas. Free delivery applies to UK
mainland addresses only (excluding Northern Ireland and the Isle of Man). For
orders outside this region, we will contact you with a custom shipping quote
based on the most cost-effective method available. Please note that large or
heavy multi-item orders may occasionally incur additional charges regardless of
standard free delivery offers.

Free Next Working Day Delivery

Eligible items are marked with a 'Next Day Delivery' banner.
To qualify, orders must be placed before 3pm Monday–Thursday. Orders placed
after 3pm on Friday or over the weekend will be dispatched on Monday. While we
maintain a 99.9% success rate, this is not a guaranteed service, and we cannot
be held liable for external delays like courier breakdowns or material
shortages. 

Manufacturing & Lead Times

For "Made to Order" or lighting products, next-day delivery applies once the manufacturing process is complete. All items in a
single order are dispatched together once the final product is ready. Because
of the bespoke nature of our production, delivery dates may fluctuate; however,
we will notify you of any changes well in advance.

Pallet Deliveries

Pallet deliveries are strictly kerbside only, though drivers
may assist further at their discretion. Customers are responsible for the
disposal of all pallets and packaging. As this is an uninsured service, we
strongly recommend taking out private insurance for peace of mind. Any claims
for loss or damage must be raised directly with the courier, and the customer
must be present to accept the shipment.

International Shipping 

We do not ship internationally directly, but we welcome
collections by your own courier or delivery to a UK-based freight forwarder.
Once collected or delivered to your forwarder, English Lamp Posts is no longer
responsible for the goods, and we cannot accept returns or refunds for transit
damage. Customers are responsible for all local duties, customs, and import
legislation compliance.

The 10-year guarantee covers the structural integrity of the lamp post only and excludes lanterns, paintwork, and cosmetic finishes. To preserve the post, regular maintenance and painting must be performed in accordance with our recommendations.

Please note: that this guarantee applies exclusively to full-price lamp posts; it does not cover discounted, trade, or commercial orders. Damage resulting from incorrect installation, accidents, or environmental events. Such as floods, storms, or earthquakes.